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| Diagnostics |
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Diagnostics can be useful if you are having problems connecting to the Internet,
or if the degree of Internet acceleration is less than expected.
Information reported by Propel Accelerator diagnostics includes:
- System resources
- Basic Internet connectivity
- Packet loss (phone line integrity)
- Current line speed
- URL of the Service to which you are connected
- Client version
- Advanced speed tests for text and graphics
- Graphic acceleration setting
- System Information
To run diagnostics:
- From the Propel Accelerator window, click Diagnostics.
- Select the desired action from the choices in the window:
Run/Stop. This command starts or stops the 8-step diagnostic test.
Copy log. Copies the contents of the Diagnostics window to your computer's clipboard.
Clear log. Clears the Diagnostics window of any previously-run diagnostics.
Sending
the Diagnostic Log to Customer Support
If you experience technical difficulties when running Propel Accelerator, you
may need to send diagnostic information to an e-mail address that will be provided
to you. Follow these steps to capture the information:
- Click Clear Log (if diagnostics have already been run during the session).
- Click Run.
- Click Copy Log to copy the diagnostic log to your computer clipboard.
- Paste the diagnostic report into an e-mail and send it to the support e-mail
address you received.
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